Terms & Conditions
Welcome to Santana Africa! By using our website (www.santana.africa) and purchasing our products, you agree to the following terms and conditions. Please read them carefully.
1. Introduction
1.1 These Terms and Conditions govern your use of our website, services, and products. By accessing, browsing, or purchasing from www.santana.africa, you accept and agree to abide by these terms.
1.2 Our Terms and Conditions comply with the EU General Data Protection Regulation (GDPR) to ensure your personal data is handled securely and with transparency.
2. Definitions
- “We,” “us,” and “our” refer to Santana Africa.
- “You” and “your” refer to users, customers, or visitors to our website.
- “Products” refer to the furniture, homeware, and accessories offered for sale on our site.
3. Eligibility
- You must be at least 18 years old or have the consent of a legal guardian to use our website and make purchases.
4. Use of Website
4.1 You agree to use our website in compliance with all applicable laws and regulations.
4.2 Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.
4.3 We reserve the right to restrict access to certain areas of our website or the entire website at our discretion.
5. Product Descriptions and Availability
5.1 We strive to ensure that all product descriptions, images, and pricing are accurate. However, errors may occasionally occur, and we reserve the right to correct them.
5.2 All products are subject to availability. We will inform you as soon as possible if a product you have ordered is not available.
6. Ordering Process
6.1 To make a purchase, you must complete our online checkout process, including payment.
6.2 By placing an order, you agree to provide accurate, current, and complete information about yourself and promptly update this information if it changes.
6.3 We reserve the right to cancel any order if fraud or an unauthorized or illegal transaction is suspected.
7. Pricing and Payments
7.1 All prices are displayed in Kenya Shillings (KES) and include applicable taxes unless stated otherwise.
7.2 Payment methods accepted: Bank transfer, M-Pesa, and WhatsApp for custom orders.
7.3 By making a payment, you agree to our Secure Payment Process and Refunds Policy.
8. Custom Orders
8.1 Custom orders are available for personalized furniture requests. Please visit our Custom Orders page for instructions.
8.2 Once we receive your custom order request, we will provide a quotation, estimated delivery time, and terms specific to the customization.
9. Shipping and Delivery
9.1 We deliver products to the addresses provided by our customers. Delivery charges and estimated delivery times vary depending on the destination.
9.2 Shipping details and policies can be found on our Shipping Policy page.
10. Returns and Refunds
10.1 If you are not satisfied with your purchase, please refer to our Refunds and Returns Policy for detailed information on returns, exchanges, and refunds.
11. Intellectual Property
11.1 All content on www.santana.africa, including images, designs, logos, text, and trademarks, is the intellectual property of Santana Africa or its licensors and is protected by intellectual property laws.
11.2 You are not permitted to reproduce, distribute, or otherwise use our content for commercial purposes without our prior written permission.
12. User-Generated Content
12.1 By submitting reviews, comments, or any other content to our website, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, and distribute your content.
12.2 You are responsible for ensuring that your submissions are lawful, non-defamatory, and do not infringe any third-party rights.
13. Privacy and Data Protection
13.1 We are committed to protecting your personal data in compliance with the GDPR. For details on how we collect, use, and protect your personal information, please review our Privacy Policy.
13.2 You have rights under the GDPR, including the right to access, rectify, delete, and restrict the processing of your personal data. To exercise these rights, please contact us at: support@santana.africa.
14. Third-Party Links
14.1 Our website may contain links to third-party websites. These links are provided for your convenience, and we are not responsible for the content, accuracy, or privacy practices of these external sites.
14.2 Use of third-party websites is at your own risk, and we recommend that you review their terms and privacy policies.
15. Limitation of Liability
15.1 We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of our website or inability to access it.
15.2 This limitation of liability does not exclude our liability for fraud, personal injury, or death caused by our negligence.
16. Indemnification
- You agree to indemnify and hold Santana Africa harmless from any claims, losses, or damages resulting from your breach of these Terms and Conditions or your violation of any law or rights of a third party.
17. Changes to Terms and Conditions
- We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website following any changes indicates acceptance of the new terms.
18. Governing Law
- These Terms and Conditions are governed by the laws of Kenya, and any disputes arising from them will be resolved in the courts of Kenya.
19. Contact Information
For any questions, concerns, or requests regarding these Terms and Conditions, please contact us at:
- Email: support@santana.africa
- Phone: 0715 418 225
- Address: Muthaiga Square, 3rd Floor, Thika Road, Nairobi, Kenya.
