Secure & Convenient
Payment Methods Available
Bank Transfer
To complete a payment via bank transfer, follow the instructions at checkout or contact our customer service team. Once payment is made, please send the confirmation to our email at orders@santana.africa to expedite order processing
WhatsApp for Custom Orders
For custom requests, payments can also be arranged through WhatsApp. Reach out to us on WhatsApp at +254 715 418 225 for assistance in setting up your custom order and confirming payment.
M-Pesa
M-Pesa offers a quick, mobile-friendly option for payments. Use the PayBill number 000000 and enter your order number as the reference to complete the transaction.
Secure Payment Process
We prioritize your security and peace of mind throughout the shopping experience. Our secure payment process ensures that your personal and financial information remains safe at all times.
Here’s how we protect your transactions:
Trusted Payment Methods: We offer secure payment options, including bank transfers, M-Pesa, and WhatsApp for custom orders, ensuring reliable transactions.
Data Encryption: All transactions on our website use industry-standard encryption to protect your information from unauthorized access and fraud.
Verified Payment Gateways: Santana Africa employs reputable payment gateways to meet high-security standards for every transaction.
Privacy First: Your payment details are never shared with third parties, and we follow strict data protection policies to ensure your privacy.
Refunds and Returns
We understand that sometimes a purchase may not be exactly what you expected. Santana Africa is committed to customer satisfaction, and we have a clear, hassle-free refunds and returns policy to address any issues.
Eligibility for Returns: Items are eligible for return if they are unused, in their original condition, and returned within 14 days of delivery. Custom orders are non-refundable unless there’s a manufacturing defect or damage upon delivery.
Initiating a Return: To start a return, contact our customer support team via email or WhatsApp. Once approved, you will receive instructions for the return process. Please note that return shipping costs are the responsibility of the customer unless the item was defective or damaged.
Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed through the original payment method within 7-10 business days.
Exchanges: If you wish to exchange an item, follow the return process above and place a new order for the desired item. Exchanges are subject to stock availability.
Our goal is to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about refunds or returns, please feel free to reach out to our support team. We’re here to help make your experience with Santana Africa a positive one.
Perfect Design Furniture
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Exquisite Products
Made from premium materials
Safe Shipping
Reliable delivery
Customer Support
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